WayCase Guarantee Policy

At WayCase, we believe in the quality of our products. Expert craftsmanship and cutting-edge design ensure they are made to last. However, in the rare event something goes wrong, we’ve got your back.

All our products come with a 1-year guarantee against manufacturing defects and workmanship issues.

What the Guarantee Covers

• Manufacturing defects

• Workmanship issues

What the Guarantee Does Not Cover

• Installation or application failures

• Daily wear and tear (including cosmetic damage and natural yellowing of clear cases)

• Damage from drops and falls

• Liquid damage

• Intentional modifications or third-party repairs

• Items not purchased from us or our authorised resellers

• Theft or loss of the product

• Damage caused by misuse, mishandling, poor storage, burns, solvents, animals, extreme temperatures, or natural events

Important Notes

• The guarantee applies only to original purchases. Products issued as replacements under this guarantee are not eligible for further replacement.

• Products that have been refunded are not eligible for guarantee claims.

• Please inspect your items upon arrival and contact us immediately if you have any concerns.

• When filing a guarantee claim, you must provide at least one high-resolution photo or video clearly showing the defect.

• If your claim is approved, we will replace the item with the same model and style.

• If an exact replacement is unavailable, we may offer an alternative product or solution at our discretion. Please note that refunds are not included.

• For gifted products, we require the original order number or buyer’s details to process the claim.

• Promotional or complimentary items are not covered by this guarantee.
  

Reservation of Rights

WayCase Limited reserves the right to modify, suspend, or terminate this guarantee at any time and at its sole discretion, without liability to you or any third party.

WayCase 1-Year Warranty on iPhone Devices

At WayCase, we stand behind the quality of our iPhone devices with a 1-year limited warranty covering manufacturing defects and workmanship issues under normal, intended use.

What This Warranty Covers:

• Manufacturing defects in materials or workmanship

• Faulty components that affect device functionality

What This Warranty Does NOT Cover:

• Battery performance, degradation, or failure due to normal use

• Damage resulting from accidents, drops, impacts, or misuse

• Water or liquid damage caused by exposure to moisture or submersion

• Normal wear and tear, including cosmetic damage such as scratches, scuffs, discolouration, or natural aging

• Unauthorised repairs, modifications, or tampering by third parties

• Theft, loss, or damage caused by improper handling, storage, or exposure to extreme environmental conditions (heat, cold, humidity, etc.)

• Damage caused by use of incompatible accessories or charging devices

• Products not purchased directly from WayCase or authorised resellers

Important Conditions:

• Warranty is valid only with a valid proof of purchase (receipt or order confirmation).

• The warranty applies solely to the original purchaser and is non-transferable.

• If a defect covered by this warranty is confirmed, WayCase will repair or replace the defective device at no additional cost.

• If the exact model is unavailable, a comparable replacement or alternative solution may be provided at WayCase’s discretion.

• Refunds are not provided under this warranty.

How to File a Warranty Claim:

1. Inspect your device upon receipt and notify WayCase immediately of any defects.
2. Contact our support team with your order details and a description of the issue.
3. Provide clear photos or videos demonstrating the defect.
4. Await instructions from our support team for return or replacement procedures.

Additional Notes:

• Warranty service does not extend the original warranty period.

• Use of third-party accessories or unauthorised repairs may void the warranty.

• WayCase reserves the right to refuse warranty claims if evidence shows damage due to misuse or external causes.