Shipping policy

Shipping Policy


Thank you for shopping with us! We are committed to delivering your order quickly and efficiently. Please review our shipping policy below:

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Processing Times


• All orders are processed within 1–2 business days
• Orders placed on weekends or public holidays will be processed the next business day

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Shipping Times & Rates


United Kingdom (Domestic Shipping) Royal Mail or Yodel:


• Standard Shipping (2–4 business days): FREE

• Express Shipping (1–2 business days): £4.99

 

High-Value Insured Delivery:

For orders containing high-value or insured items, we offer a secure, fully insured delivery option to ensure your purchase is protected in transit. This option provides priority handling and compensation coverage for added peace of mind.

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Tracking Your Order


Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to activate.

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Delays & Exceptions


While we strive to deliver within the estimated timeframes, shipping delays may occur due to:
• High order volumes
• Postal service disruptions
• Customs processing for international orders

We appreciate your patience and understanding in such cases.

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Address Accuracy


Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

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Lost or Damaged Packages


If your order is lost or arrives damaged, please contact us at support@waycase.co.uk within 5 days of delivery, and we’ll work to resolve the issue.

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Return Shipping Costs Policy

Refunds
• We refund the cost of the item(s) only. Original shipping fees are non-refundable.
• If the return is due to our error (e.g. wrong item, damaged or defective product), we will also refund your original shipping cost.

Return Shipping Costs
• Customers are responsible for return shipping costs.
• If the item is faulty, damaged, or incorrect, we will cover the return shipping cost.

Exchanges
• We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

Exceptions / Non-returnable Items
 • Certain items (e.g., sale items, digital products, personal care goods) may not be returnable. These will be clearly marked on the product page.